Terms of service

At AYLA, we offer a range of delivery options to suit your lifestyle—whether you prefer the ease of home delivery or want to pick up items yourself, we make the process convenient and reliable.

Delivery Service Options

Delivery services vary by item and selected service level. While most items are eligible for delivery within the contiguous United States, large items are shipped through one of the following five methods:

1. Full-Service Delivery

Includes:

  • Placement of items in the room of your choice

  • Assembly of furniture

  • Removal of all packaging materials and debris

  • An adult (18+) must be present during the delivery window

  • If no authorized adult is present, a redelivery fee will apply

2. Indoor Drop-Off

Includes:

  • Delivery inside the front door or garage

  • No assembly

  • No removal of packaging materials

  • An adult (18+) must be present to receive the delivery

  • If no one is present, the delivery may default to Outdoor Drop-Off, or a redelivery fee will apply

3. Outdoor Drop-Off

Includes:

  • Placement outside the front door

  • No assembly or packaging removal

  • No need for anyone to be present to receive the delivery

4. Parcel Shipping

Smaller/lighter items may be delivered via UPS, FedEx, or USPS:

  • Delivered to your front door

  • No assembly or packaging removal

  • No one needs to be present

5. Self Pickup

Includes:

  • Free pickup directly from our U.S. warehouse

  • Appointment required in advance

Note: Orders may include multiple items with different delivery methods. Please refer to your sales receipt for specific delivery types.

Delivery Guidelines

You are responsible for ensuring:

  • Items can fit through doorways, hallways, staircases, and other access points.

    • If an item cannot be delivered due to access limitations, a restocking fee (or forfeiture of non-refundable custom order deposit) will apply.

  • Floors are protected using rugs, cardboard, or blankets prior to delivery.

  • Cancellations or rescheduling occur within allowed timeframes; changes outside these periods may incur additional fees and affect delivery timing.

Shipping Timelines

  • In-stock items ship within the estimated timeframe on the product page, and in any case within 30 days of payment, unless otherwise agreed.

  • If a delay occurs, we will email a written notice offering:

    • (a) a new confirmed ship date of your choice, or

    • (b) an immediate full refund, processed within 7 days.

Rescheduling & Cancellation Timeframes

For All Customers:

  • Notify us within 48 hours of purchase for changes or cancellations

  • Special delivery requests (e.g., elevator access, restricted hours, narrow streets) must also be submitted within this timeframe

For Deliveries in AZ, CA, NV, TX, UT, OK, KS:

  • Notify us at least 48 hours before scheduled delivery

  • Special delivery requests must also be submitted at least 48 hours prior

Authorized Adult Requirement

An adult (18+) must be present to:

  • Receive the delivery

  • Sign the delivery receipt

If not:

  • A redelivery fee will apply

  • Indoor Drop-Offs may automatically change to Outdoor Drop-Off

Additional Notes

  • Delivery locations must be safe and accessible

  • Elevators are required for deliveries beyond two flights of stairs

  • For tight access spaces, customers may be required to sign a damage waiver before delivery is attempted

  • For delivery changes or special accommodations, contact Customer Service at 669-360-6065

Legal Disclosures

  • Implied Warranties: Except for goods expressly sold “AS-IS” per Civil Code § 1792.4, all new consumer goods carry the implied warranty of merchantability under the Song-Beverly Consumer Warranty Act.

  • Written Warranties: Full or limited written warranties are available in-store and online prior to purchase (16 C.F.R. §702).

  • No Gag Clause: These terms do not restrict your right to post honest reviews (15 U.S.C. §45b).

  • Complete Pricing: Advertised prices include all mandatory fees, excluding applicable sales tax and delivery, in compliance with Cal. Civ. Code § 1770(a)(29).

  • Seller Information: Ayla Home LLC, 1234 Main St., Los Angeles, CA 90001.