Terms of service

At AYLA Home, we offer a range of delivery options designed to make receiving your furniture convenient and reliable. Delivery availability, fees, and service methods may vary depending on the item, order value, delivery distance, building access, and other delivery conditions.

Delivery Service Options

1. Full-Service Delivery

Full-Service Delivery may include:

  • Placement of furniture in the room of your choice
  • Basic furniture assembly, where applicable
  • Removal of packaging materials and delivery debris
  • An adult aged 18 or older must be present during the scheduled delivery window
  • If no authorized adult is present, an additional redelivery fee may apply

Some assembly services or special handling services may require an additional charge.

2. Indoor Drop-Off

Indoor Drop-Off includes:

  • Delivery inside the front door or garage
  • No furniture assembly
  • No removal of packaging materials
  • An adult aged 18 or older must be present to receive the delivery

If no one is available during the scheduled delivery, the order may be changed to Outdoor Drop-Off where appropriate, or a redelivery fee may apply.

3. Outdoor Drop-Off

Outdoor Drop-Off includes:

  • Placement outside the front door, garage, or another safe and accessible location
  • No furniture assembly
  • No removal of packaging materials
  • The customer may not be required to be present, provided a safe delivery location is available

4. Parcel Shipping

Smaller and lighter products may be shipped through carriers such as UPS, FedEx, or USPS.

Parcel Shipping includes:

  • Delivery to the address provided at checkout
  • No furniture assembly
  • No removal of packaging materials
  • A signature may be required for certain orders

5. Self Pickup

Self Pickup includes:

  • Free pickup directly from our designated warehouse or showroom
  • Pickup appointments must be arranged in advance
  • Customers are responsible for bringing an appropriate vehicle and securing the furniture safely
  • AYLA Home is not responsible for damage caused during customer transportation after pickup

Local Delivery Fees

Delivery fees are based on the total order value and the delivery distance from our designated delivery location.

Orders of $2,000 and Above

  • Within 30 miles: Free delivery
  • 30–60 miles: $69 delivery fee

Orders Below $2,000

  • Within 30 miles: $99 delivery fee
  • 30–60 miles: $169 delivery fee

Orders located more than 60 miles away may require a customized delivery quotation. Please contact our sales team before placing the order.

Delivery distance will be calculated using the delivery address provided by the customer and the route determined by AYLA Home or its delivery provider.

Additional Services

The following optional services may be available for an additional charge:

  • Stair handling: Starting from $50, depending on the number of stairs, item size, weight, and difficulty
  • Bed assembly: $50
  • Old furniture haul-away: $50 per eligible item, such as a sofa or bed

Old furniture haul-away must be requested and approved before the scheduled delivery date. Items must be empty, clean, and safe for removal.

Additional fees may apply for:

  • Buildings without elevator access
  • Narrow hallways, stairways, doors, or restricted access
  • Long-distance carrying
  • Oversized or overweight furniture
  • Difficult parking or loading conditions
  • Special delivery hours
  • Additional assembly requirements
  • Repeated delivery attempts

All delivery and service fees are subject to adjustment based on item weight, dimensions, stairs, access conditions, delivery distance, and other delivery requirements. Any additional charges will be communicated to the customer before the service is performed whenever reasonably possible.

Customer Responsibilities

Customers are responsible for ensuring that:

  • All furniture can fit through entrances, doorways, hallways, elevators, stairways, and other access points
  • The delivery location is safe, accessible, and ready before the delivery team arrives
  • Floors, walls, doors, and surrounding areas are appropriately protected
  • Building access, parking authorization, elevator reservations, and loading access are arranged in advance
  • Special delivery instructions are submitted before the required deadline
  • An authorized adult aged 18 or older is present when required

Customers should measure all entrances, elevators, stairways, hallways, and intended furniture placement areas before purchasing.

If an item cannot be delivered due to access limitations, the customer may be responsible for:

  • Redelivery fees
  • Restocking fees
  • Return shipping costs
  • Additional handling charges

Custom-made, special-order, clearance, or final-sale merchandise may be non-refundable.

Delivery Timeframes

In-stock items are generally delivered or shipped within the estimated timeframe shown on the product page or communicated by our sales team.

Unless otherwise agreed, in-stock orders will normally be fulfilled within 30 days after payment.

Special-order, customized, preorder, or backordered merchandise may require additional time. Estimated delivery dates are not guaranteed and may change due to:

  • Product availability
  • Manufacturer or supplier delays
  • Weather conditions
  • Carrier delays
  • Transportation disruptions
  • Building access restrictions
  • Events beyond our reasonable control

If a significant delay occurs, AYLA Home will contact the customer and provide an updated estimated delivery date or other available options.

Rescheduling and Cancellation

Order Changes or Cancellations

Customers must notify AYLA Home within 48 hours after purchase to request eligible order changes or cancellations.

Customized, special-order, final-sale, clearance, assembled, shipped, or delivered items may not be eligible for cancellation or refund.

Delivery Rescheduling

For deliveries in California, Arizona, Nevada, Texas, Utah, Oklahoma, or Kansas, customers must provide at least 48 hours’ notice before the scheduled delivery to request rescheduling.

Changes requested with less than 48 hours’ notice may result in:

  • Rescheduling fees
  • Redelivery fees
  • Storage fees
  • Delivery delays

Special requests involving elevators, restricted delivery hours, narrow access, stairs, or building requirements must also be submitted at least 48 hours before delivery.

Authorized Adult Requirement

An adult aged 18 or older must be present when required to:

  • Receive the delivery
  • Inspect the merchandise
  • Sign the delivery receipt
  • Confirm the condition and quantity of the items

If no authorized adult is available:

  • A redelivery fee may apply
  • Indoor Drop-Off may be changed to Outdoor Drop-Off where appropriate
  • The delivery may be returned to the warehouse
  • Additional storage or handling fees may apply

Inspection Upon Delivery

Customers should inspect all merchandise before signing the delivery receipt.

Any visible damage, missing items, or incorrect merchandise should be:

  • Reported immediately to the delivery team
  • Written clearly on the delivery receipt
  • Photographed before the delivery team leaves
  • Reported to AYLA Home as soon as possible

Signing the delivery receipt without noting visible damage may confirm that the items were received in acceptable visible condition.

Additional Notes

  • Delivery locations must be safe and reasonably accessible
  • Elevators may be required for deliveries above two flights of stairs
  • Customers may be asked to sign a damage waiver where access conditions create an increased risk of property or merchandise damage
  • Delivery personnel may refuse delivery where conditions are unsafe
  • Delivery fees generally do not include additional assembly, stair handling, old furniture removal, or special access services unless expressly stated
  • Delivery availability and fees may vary by product and destination

For delivery changes, special accommodations, or fee confirmation, please contact Customer Service at 669-360-6065.