Terms Of Service
These terms outline the general conditions for purchasing furniture and home products from Ayla Home Collection. Delivery availability, fees, timing, and service methods may vary by item, destination, building access, order value, and other delivery conditions.
Delivery Service Options
Depending on the item and destination, orders may be fulfilled through full-service delivery, indoor drop-off, outdoor drop-off, parcel shipping, or self pickup. Full-service delivery may include room placement, basic assembly where applicable, and removal of packaging. Indoor and outdoor drop-off do not include assembly or packaging removal unless otherwise arranged.
Delivery Fees & Additional Services
Delivery fees are based on order value, delivery distance, item size, stairs, access conditions, and service requirements. Additional services such as stair handling, bed assembly, old furniture haul-away, or special access handling may require extra fees. Any additional charges will be communicated whenever reasonably possible before service is performed.
Customer Responsibilities
Customers are responsible for confirming that furniture can fit through entrances, doors, hallways, stairways, elevators, and the intended room location. The delivery location must be safe, accessible, and ready before the delivery team arrives. Building access, parking, elevator reservations, floor protection, and special delivery instructions should be arranged in advance.
Scheduling, Rescheduling & Cancellations
Eligible order changes or cancellations should be requested within 48 hours after purchase. For scheduled deliveries, at least 48 hours of notice may be required to reschedule or cancel. Customized, special-order, final-sale, clearance, assembled, shipped, or delivered items may not be eligible for cancellation or refund.
Inspection Upon Delivery
An adult aged 18 or older may be required to receive, inspect, and sign for delivery. Please inspect all merchandise before signing the delivery receipt. Visible damage, missing items, or incorrect merchandise should be reported immediately and documented before the delivery team leaves.
Contact
For delivery changes, special requests, service questions, or fee confirmation, please contact Ayla Home Collection at 669-360-6065 or info@designbyayla.com.
