Return & Refund Policy
At Ayla Home Collection, we carefully select furniture and home pieces with a focus on quality, comfort, and refined living. We want every customer to feel confident with their purchase. Please review our return and refund policy before placing an order.
Return Window
Eligible items may be returned within 7 days of delivery or in-store pickup, provided the item is unused, undamaged, and in its original condition.
To be eligible for a return, the item must include original packaging, tags, accessories, manuals, and proof of purchase.
Eligible Returns
Standard-stock items may be eligible for return if:
- The return request is made within 7 days of delivery or pickup.
- The item is unused and in original condition.
- The item has not been assembled, altered, damaged, stained, or modified.
- The item is returned with original packaging and proof of purchase.
All returns are subject to inspection before approval.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
- Custom or special-order furniture
- Made-to-order items
- Clearance, final sale, or discounted items
- Floor samples or “as-is” items
- Items that have been assembled, used, altered, stained, damaged, or modified
- Items without original packaging
- Delivery, shipping, assembly, or installation fees
Custom Orders
Custom furniture and special-order items are made or arranged specifically for each customer. Once confirmed, custom orders cannot be canceled, returned, or refunded unless the item arrives damaged or defective.
Damaged or Defective Items
Please inspect your order upon delivery or pickup. If an item arrives damaged or defective, contact us within 48 hours with your order number and clear photos of the item, packaging, and damage.
We will review the issue and assist with a suitable solution, which may include repair, replacement, exchange, or refund depending on the situation.
Refunds
Once your returned item is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be processed to the original payment method. Please allow several business days for your bank or credit card provider to complete the refund.
Original delivery, shipping, assembly, and installation fees are non-refundable.
Exchanges
Exchanges may be available for eligible items, depending on product availability. If you would like to exchange an item, please contact our team before returning it.
Return Shipping
Customers are responsible for return shipping or transportation costs unless the return is due to an approved damaged or defective item.
For larger furniture items, please contact us before arranging a return so we can guide you through the process.
Need Help?
For questions about returns, exchanges, or damaged items, please contact us:
Ayla Home Collection
1750 Junction Ave, San Jose, CA 95112
Email: info@designbyayla.com
Phone: +1 (669) 360-6065
